Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. IF THERE IS ANYTHING YOU DO NOT UNDERSTAND PLEASE ASK A MEMBER OF OUR TEAM

This agreement applies between you (the “User” or “Purchaser”) and GrippaTank Limited (“we”, “us”, or “our”), the owner and operator of this Website. By accessing or using this Website and/or placing an order with us, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you must not use the Website or place an order.

Please note that no part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes an offer to purchase goods from us, and our acceptance of that offer will occur only when we send you an email confirming that your order has been dispatched. At that point, a legally binding contract will be formed.

Where applicable, these Terms distinguish between consumers and business purchasers. Certain rights—such as cancellation rights under the Consumer Contracts Regulations 2013 and statutory warranties under the Consumer Rights Act 2015—apply only to individual consumers and not to business-to-business (B2B) purchases.

1. Definitions and Interpretation

“Account” means collectively the personal information, payment information, and credentials used by Users to access paid content and/or any communication systems on the Website.
“Carrier” Means any third party responsible for transporting purchased Goods from our Premises to customers.
“Content” Means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this website.
“Goods” Means any products that GrippaTank Limited advertises and / or makes available for sale through this Website.
“GrippaTank Limited” Means GrippaTank Limited, a company registered in England and Wales under company number 07950256, with registered offices at Units 14–15, Tin Lid Industrial Estate, Brampton Road, Buckden, St Neots, PE19 5YZ.
“Service” Means collectively any online facilities, tools, services, or information that GrippaTank Limited makes available through the Website, either now or in the future.
“Payment Information” Means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit/debit card numbers, bank account numbers and sort codes.
“Consumer” You are classified as a ‘Consumer’ within the meaning of the Consumer Rights Act 2015 if you are an individual purchasing goods or services wholly or mainly for your personal use (not for use in connection with your trade, business, craft, or profession).
“Business Customer” You are classified as a ‘Business Customer’ if you are acting for purposes relating to your trade, business, craft, or profession, whether you are an individual, partnership, or company. If you are unsure whether you are purchasing as a consumer or a business, please contact us before placing your order.
“Purchase Information” Means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form.
“Premises” Means our place(s) of business located at Units 14-15, Tin Lid Industrial Estate, Brampton Road, Buckden, St Neots, PE19 5YZ.
“System” Means any online communications infrastructure that GrippaTank Limited makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links.
“User(s)” Means any third party that accesses the Website and is not employed by GrippaTank Limited and acting in the course of their employment.
“Website” Means the Website that you are currently using (www.grippatank.co.uk) and any sub-domains of this site, unless those sub-domains operate under their own distinct terms and conditions.
“Standard Stock Item” Refers to any product that is routinely held in inventory by GrippaTank Limited, does not require customisation or configuration, and can be dispatched without modification.
“Bespoke Item / Made to Order Item / Production Item” means any product that is manufactured, assembled, customised, or adapted specifically to meet your requirements or specifications. This includes, but is not limited to, van-mounted systems, purified water systems, vehicle adaptations, or any equipment produced outside of our standard stock inventory.

2. Intellectual Property

2.1 - Subject to the exceptions outlined in Clause 5 of these Terms and Conditions, all Content on the Website—unless uploaded by Users—including but not limited to text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layouts, underlying code, and software, is the property of GrippaTank Limited, its affiliates, or other relevant third parties. By using this Website, you acknowledge that such material is protected by applicable United Kingdom and international intellectual property laws and other relevant legislation.

2.2 - Subject to Clause 6, you may not reproduce, copy, distribute, store, or otherwise reuse any material from the Website unless explicitly permitted on the Website or you have obtained express written permission from GrippaTank Limited.

3. Third Party Intellectual Property

3.1 - Unless otherwise expressly indicated, all Intellectual Property rights, including but not limited to Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products, as applicable.

3.2 - Unless stated otherwise on the website or with written permission from the relevant manufacturer or supplier, you may not copy, distribute, store, or reuse any content from this site, subject to Clause 4.

4. Fair Use of Intellectual Property

You may only reuse material from this Website without written permission if your use falls under one of the exceptions listed in Chapter III of the Copyright, Designs and Patents Act 1988 (such as fair dealing for the purposes of criticism, review, or news reporting).

5. Links to Other Websites

5.1 - This Website may contain links to external websites. Unless expressly stated otherwise, these sites are not under the control of GrippaTank Limited or any of our affiliates. We accept no responsibility for the content of such websites and deny any liability for loss or damage that may arise from your use of them.

5.2 - The inclusion of a link does not imply endorsement of the linked site or those who operate it.

6. Links to this Website

You may link to the homepage of this Website (www.grippatank.co.uk) without prior permission. However, deep linking — linking to specific pages or content within the site — requires the express written permission of GrippaTank Limited. To request permission or for more information, please contact us at enquiries@grippatank.co.uk or call 0800 098 8407.

7. Use of Communications Facilities

7.1 – When using the enquiry form or any other communication system on this Website, you must adhere to the following rules:

a) You must not use obscene, vulgar, or offensive language.
b) You must not submit content that is unlawful or otherwise objectionable, including but not limited to content that is abusive, threatening, harassing, defamatory, discriminatory (including ageist, sexist, or racist), or in breach of any applicable law.
c) Content intended to promote or incite violence is strictly prohibited.
d) All submissions should be made in English. We may be unable to respond to enquiries made in other languages.
e) The manner in which you identify yourself must comply with these Terms and all applicable laws.
f) You must not use our systems for unauthorised mass communication, including “spam” or “junk mail”.

7.2 - You acknowledge and agree that GrippaTank Limited reserves the right to monitor all communications sent to us or made using our Systems.

7.3 - You acknowledge and agree that GrippaTank Limited may retain copies of all communications submitted through our Systems for record-keeping, legal compliance, and quality assurance purposes.

7.4 - You acknowledge and agree that any information submitted to us via our System, forums, or similar platforms may be edited, modified, or adapted by GrippaTank Limited. By submitting such content, you waive any moral rights to be identified as the author. If you wish to place restrictions on how we may use this content, you must notify us in writing in advance. We reserve the right to reject such restrictions and, where applicable, the associated content.

7.5 - By submitting any content to GrippaTank Limited, including but not limited to reviews, testimonials, photographs, videos, or other materials (“User Content”), you:

a) Grant GrippaTank Limited a worldwide, non-exclusive, royalty-free, transferable, and irrevocable licence to use, reproduce, adapt, publish, translate, distribute, and display the User Content in any media, including for marketing, advertising, promotional, or educational purposes.
b) Confirm that you own or have the necessary rights, licences, and permissions to submit such content and to grant the licence above.
c) Waive any moral rights to be identified as the author of the content, or to object to derogatory treatment of it, to the fullest extent permitted by law.

8. Accounts

8.1 - To purchase Goods or use enquiry features on this Website, Users must create an Account containing certain personal details. Payment Information may also be required, depending on the User’s actions, but will not be requested until a purchase is made. By continuing to use this Website, you represent and warrant that:
a) All information you provide is accurate and truthful;
b) If purchasing on behalf of your employer or another party, you have the necessary authority to provide Payment Information;
c) You will ensure your Account information remains accurate and up to date.

8.2 - You are advised not to share your Account login details, including your username and password. GrippaTank Limited accepts no responsibility for any loss or damage resulting from the sharing of your Account information. If you access your Account from a shared or public computer, we strongly recommend that you do not save your login details in your browser.

8.3 - If you believe your Account details have been compromised or accessed without your permission, you must contact GrippaTank Limited immediately. We will suspend your Account and, where possible, cancel any unauthorised purchases that have not yet been dispatched. Please note that once an order has been dispatched, cancellation may not be possible. In such cases, we will assist you in contacting the Carrier listed in your Purchase Information, but GrippaTank Limited cannot accept liability for any losses incurred due to unauthorised orders dispatched before we were notified.

8.4 - When creating an Account, you must comply with the content standards outlined in Clause 7. Account names that are offensive, misleading, or otherwise inappropriate may result in the suspension or deletion of your Account at our discretion.

9. Termination and Cancellation

9.1 - Either GrippaTank Limited or the User may terminate an Account at any time. If GrippaTank Limited terminates your Account, we will normally notify you by email and may provide an explanation for the termination. However, we reserve the right to terminate accounts without notice or reason where deemed necessary.

9.2 - If GrippaTank Limited terminates your Account, any pending purchases that have not yet been dispatched may be cancelled at our discretion. In such cases, a full refund will be issued where payment has been taken. We reserve the right not to dispatch goods following account termination.

9.3 - GrippaTank Limited reserves the right to cancel any purchase prior to payment being processed and goods being dispatched. We may do so at our sole discretion and are not obligated to provide a reason for such cancellation.

9.4 - If Standard Stock Item purchases are cancelled for any reason prior to dispatch, Users will be refunded any monies paid in relation to those purchases. Please Note: Purchases of Made-To-Order Items cannot be cancelled once the order has been confirmed.

9.5 - If a User terminates their Account, any purchases of non-dispatched Standard Stock Items will be cancelled. A full refund of any monies paid in relation to those purchases will be issued via the original payment method used at the time of purchase.

9.6 - All Made-To-Order or Bespoke Items cannot be cancelled once production has commenced.

10. Payment

10.1 - All invoices are payable on the date specified on the invoice, unless alternative payment terms have been agreed in writing between the Purchaser and GrippaTank Limited.

10.2 - Interest on any overdue invoice will begin to accrue immediately after the due date shown on the invoice and will be charged on a daily basis at a rate of 1.5% above the Bank of England base rate in effect at that time, until full payment is received.

10.3 - For Bespoke, Made-To-Order, or Customised Goods, including but not limited to van-mounted systems, purified water systems, or vehicle adaptations, a non-refundable deposit of 25% to 50% of the total order value is required at the time of order confirmation. The exact deposit amount will be confirmed at the point of sale. No manufacturing or assembly will commence until the deposit has been received in cleared funds.

10.4 - For ongoing services such as GrippaCare, payments are collected monthly in advance by Direct Debit and are subject to the following terms:

a) By subscribing to a GrippaCare Plan, the customer agrees to the terms of the Direct Debit mandate and must ensure that adequate funds are available at the time of collection.
b) If a Direct Debit payment fails, we reserve the right to suspend all GrippaCare services until full payment is received. Repeated payment failures may result in termination of the plan.
c) The customer may cancel their GrippaCare Plan by providing 30 days’ written notice, unless otherwise stated in the plan details. Upon cancellation, any prepayments will be refunded on a pro-rata basis, less an Administrative Fee.
d) We reserve the right to revise pricing or plan terms by providing the customer with at least 30 days’ written notice prior to the change taking effect.
e) GrippaCare Plans are available to both Business and Consumer customers. Business plans may differ in pricing or included services.

11. Goods, Pricing and Availability

11.1 - While we make every reasonable effort to ensure that all images, descriptions, and specifications of Goods on our Website accurately represent the actual Goods, slight variations may occur. GrippaTank Limited shall not be liable for minor discrepancies or variations in appearance or description that do not materially affect the Goods. This clause does not limit our liability for errors or omissions caused by negligence. For situations involving incorrect or substantially different Goods, please refer to Clause 16.2.

11.2 - Where applicable, you may be required to specify certain options for the Goods you wish to purchase, including but not limited to size, model, colour, quantity, or other relevant features.

11.3 - GrippaTank Limited does not guarantee the availability of any Goods. Stock levels are not displayed on the Website and are subject to change without notice.

11.4 - All pricing information displayed on the Website is accurate at the time it is published. However, GrippaTank Limited reserves the right to modify prices, as well as to add, alter, or remove any special offers or promotions at any time without prior notice.

11.5 - If the price of any Goods changes between the time you place your order and the time GrippaTank Limited processes your order and takes payment, we will notify you of the updated price before processing your order. You will then have the option to confirm or cancel your order based on the new price.

11.6 - All prices on the Website do not include VAT. GrippaTank Limited’s VAT number is GB 140 3741 46.

12. Custom and Bespoke Orders

12.1 - Custom-made, bespoke, or production-built Goods are manufactured, assembled, or adapted specifically to meet the customer’s individual requirements or specifications. This includes, but is not limited to, van-mounted systems, purified water systems, modified equipment, or colour-customised tanks.

12.2 - By placing an order for Custom or Bespoke Items, you confirm that all specifications, measurements, colours, and options provided are accurate and final. Any changes requested after order placement may not be possible and, if accepted, may incur additional charges and extend lead times.

12.3 - Deposits or full payments made for Bespoke, Custom, or Made-To-Order Goods are non-refundable, unless we are unable to supply the Goods as described in the order confirmation.

12.4 - All production, assembly, or fitting lead times provided are estimates only. While we will make every reasonable effort to meet agreed timelines, delays may occur due to supply chain disruptions, technical factors, or other unforeseen circumstances. Such delays do not constitute grounds for cancellation or refund of Bespoke Goods.

12.5 - For Consumers the right to cancel under the Consumer Contracts Regulations 2013 does not apply to goods that are made to your specifications, personalised, or otherwise Bespoke. These items are non-refundable and non-returnable unless faulty.

12.6 - Business Customers have no contractual right to cancel or return Bespoke or Made-To-Order Goods once an order is placed and confirmed.

13. International Customers

13.1 - If you are a consumer residing outside the United Kingdom, these Terms and Conditions and any contract between you and GrippaTank Limited shall be governed by and construed in accordance with the laws of England and Wales. You and GrippaTank Limited agree to submit to the non-exclusive jurisdiction of the courts of England and Wales. Nothing in these Terms and Conditions affects any mandatory statutory rights you may have under the laws of your country of residence, including any consumer protection rights which apply to you.

13.2 - If Goods are ordered from outside the United Kingdom, import duties, taxes, and any other charges may be incurred once the Goods reach their destination country. GrippaTank Limited is not responsible for these charges and makes no representations or estimates regarding their amount.

13.3 - If a Purchaser is buying internationally, they are advised to contact their local customs authorities for further details on costs and procedures.

13.4 - The Purchaser of the Goods will also be the importer of record and, as such, is responsible for ensuring that the purchase complies fully with the laws of the country into which the Goods are being imported. This means the Purchaser must handle all customs declarations, pay any import duties or taxes, and comply with any import regulations or restrictions applicable in their country.

13.5 - Please be aware that Goods may be subject to inspection upon arrival at the destination port for customs purposes. GrippaTank Limited cannot guarantee delivery timeframes affected by customs holds, nor can we guarantee that the packaging of the Goods will be free from signs of handling during this process.

14. Property, Risk and Account of Profits

14.1 - Ownership (title) of the Goods shall remain with GrippaTank Limited until we have received full payment of the purchase price in cleared funds. Risk in the Goods passes to the Purchaser upon delivery, but title does not transfer until full payment has been made.

14.2 - If the Purchaser resells the Goods, either in their original form or as part of a larger product, before paying GrippaTank Limited in full, the Purchaser must hold the proceeds from such resale in trust for GrippaTank Limited. These proceeds shall be kept separate and used to satisfy the outstanding amount owed to GrippaTank Limited until full payment has been received.

14.3 - GrippaTank Limited reserves the right to trace and claim all proceeds of any resale or disposal of the Goods under the equitable principles established in Re Hallett’s Estate (1880) 13 Ch D 696. Where payment remains outstanding after the due date, GrippaTank Limited may, without notice, and without prejudice to any other rights or remedies, enter the Purchaser’s premises or any other premises where the Goods are stored, during normal business hours, and remove such Goods. The Purchaser shall grant access and take reasonable steps to enable such recovery and shall not obstruct or delay GrippaTank Limited’s recovery of its property.

14.4 - In the event of the Purchaser’s insolvency, administration, liquidation, or any other similar event, GrippaTank Limited’s right to recover the Goods or trace proceeds shall remain enforceable to the maximum extent permitted by law. The Purchaser acknowledges that this clause creates a fiduciary relationship with respect to any proceeds from the Goods until title passes in accordance with clause 14.1.

15. Delivery and Back Orders

15.1 - GrippaTank Limited will notify you by email when your Goods are scheduled for dispatch. This notification will include estimated delivery times and, where applicable, any known reasons for delay in fulfilling your order.

15.2 - If GrippaTank Limited does not receive any communication from you within 48 hours of delivery regarding any issues with the Goods, you will be deemed to have accepted the Goods as received in full working order and free from defects or damage.

15.3 - If GrippaTank Limited notifies you in advance that only a partial quantity of your order is available, you will have the option to either:
(a) Wait until the full order is in stock and receive a single delivery.
(b) Receive the available items in a partial delivery, followed by a second delivery of the remaining items, in which case separate shipping charges will apply for each delivery unless otherwise agreed in writing at the time of order.

15.4 - Each separate order placed, whether via telephone or through the Website, will incur its own delivery charge. It is entirely at the discretion of GrippaTank Limited whether multiple orders can be consolidated into a single dispatch to reduce delivery charges.

16. Returns Policy

GrippaTank Limited aims to supply high-quality Goods that are free from faults and damage. However, we recognise that there may be occasions when Goods need to be returned. All returns are governed by the following Terms and Conditions:

16.1 - Under the Consumer Contracts Regulations 2013, individual Consumers purchasing for personal use have the legal right to cancel an online order for Standard Stock Items within 14 calendar days of receiving the goods. This right does not apply to goods that are made to the Consumer’s specifications, personalised, or otherwise bespoke. Business-to-Business (B2B) purchases are excluded from this statutory cancellation right and may only be cancelled or returned in accordance with the terms agreed at the time of sale.

16.2 - If the Purchaser receives Goods that do not match those ordered, and such discrepancy is not accompanied by a written explanation detailing the reason for the substitution and available options, the Purchaser must contact GrippaTank Limited within 48 hours of delivery to arrange for collection and return. GrippaTank Limited will bear the cost of return shipping in such cases. The Purchaser will be offered the option to receive a replacement with the correct Goods (if available), or a full refund. Replacements or refunds will be processed upon receipt and inspection of the returned Goods.

16.3 - If the Purchaser receives Goods with apparent faults or defects, they must contact GrippaTank Limited within 48 hours of delivery. Where the fault is covered by warranty, the Goods may need to be returned for inspection prior to repair or replacement. GrippaTank Limited will cover all reasonable return shipping costs in such cases. Returned Goods must be in their original condition and include all original packaging and documentation. Upon receipt, the Goods will be inspected, and if the fault is confirmed and covered under warranty, GrippaTank Limited will, at its discretion, repair or replace the Goods.

16.4 - If the Goods are damaged during transit and the damage is apparent upon delivery, the Purchaser should note this by signing the delivery note accordingly. The Purchaser must report the damage to GrippaTank Limited within 48 hours of delivery and arrange for collection and return of the damaged Goods. GrippaTank Limited will cover all reasonable shipping costs associated with the return. Upon receipt and inspection of the returned Goods, GrippaTank Limited will provide a replacement or repair as appropriate.

16.5 - If any Goods develop faults within their warranty period, the Purchaser should initiate the warranty process by providing a detailed explanation along with clear images or videos evidencing the alleged fault. GrippaTank Limited will assess the claim and may make a warranty decision based solely on the submitted evidence. If accepted, a repair or replacement will be arranged. However, if the evidence is insufficient, the Goods must be returned to GrippaTank Limited for inspection. Should the inspection confirm a manufacturer’s fault and not damage due to user misuse, accidental damage, or normal wear and tear, the Purchaser will be entitled to repair or replacement under the terms of the warranty.

16.6 - Made-to-order and Bespoke Items that require production lead time and are manufactured to the Purchaser’s specifications—whether ordered via the Website, telephone, or email (including but not limited to static or van systems, hose reels, booster pumps, and pole racks)—are excluded from Clause 16.5 regarding returns. Once these items have entered production and been shipped, they cannot be returned for a refund. This does not affect the Purchaser’s statutory rights or their right to a repair or replacement in the event of a valid and accepted warranty claim.

16.7 - If the Purchaser wishes to return Goods to GrippaTank Limited for any of the reasons stated above, they must first contact GrippaTank Limited using the details provided on the Contact page to make appropriate return arrangements. No Goods will be accepted for return unless a valid returns number (RMA) has been issued and is clearly marked on the outside of the packaging.

16.8 - GrippaTank Limited reserves the right to exercise reasonable discretion in relation to any returns under these Terms and Conditions, provided such discretion is exercised in accordance with applicable law, including the Consumer Rights Act 2015 where relevant. Factors that may be considered when assessing the eligibility of a return include, but are not limited to:

a) Any use or benefit the Purchaser may have already derived from the Goods.

b) The nature of the Goods, including whether they are perishable, subject to rapid deterioration, or otherwise unsuitable for return once opened.

c) Whether the original packaging has been opened, damaged, or is missing.

d) Any price reduction or discount applied at the point of sale to reflect known defects or limitations disclosed to the Purchaser prior to purchase.

Nothing in this clause shall affect the Purchaser’s statutory rights.

17. Privacy

17.1 - Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy please click on the link above.

17.2 - The Website may place certain Cookies on your computer or device. Full details of the Cookies used by the Website and your legal rights in relation to them are set out in our Privacy Policy. By continuing to use the Website and by accepting these Terms and Conditions, you consent to GrippaTank Limited placing Cookies on your computer or device in accordance with the terms of that Policy. You are encouraged to review the Privacy Policy before providing consent.

18. Disclaimers

18.1 - GrippaTank Limited makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure, or that all information provided will be accurate. While reasonable efforts are made to keep content up to date, no guarantee is given as to the accuracy or completeness of any information presented. GrippaTank Limited does not guarantee any specific results from the use of the Website or its Services.

18.2 - No part of this Website is intended to constitute advice of any kind. The content on this Website is provided for general information purposes only and should not be relied upon as a basis for making any decisions or taking any action. You should seek appropriate professional advice where necessary.

18.3 - No part of this Website is intended to constitute a contractual offer capable of acceptance. Any contract for the supply of Goods or Services shall only be formed upon our written confirmation or acceptance of your order.

18.4 - Whilst GrippaTank Limited uses reasonable endeavours to ensure that the Website is secure and free from errors, viruses, and other malware, Users are responsible for maintaining the security of their own devices and personal information. GrippaTank Limited accepts no liability for any loss or damage arising from your use of the Website.

19. Changes to the Service and these Terms and Conditions

GrippaTank Limited reserves the right to modify the Website, its content, or these Terms and Conditions at any time. Users and Purchasers will be bound by any such changes from the first time they use the Website after the changes have been made. Where changes to the Terms and Conditions relating to the sale of Goods are required by law, such changes will apply automatically to all pending orders as well as any future orders placed by Purchasers.

20. Availability

20.1 - The Service is provided "as is" and on an "as available" basis. GrippaTank Limited makes no warranty that the Service will be uninterrupted, error-free, or free of defects. To the fullest extent permitted by law, GrippaTank Limited denies all warranties, whether express or implied, including but not limited to warranties of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality.

20.2 - GrippaTank Limited shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from any event or circumstance beyond our reasonable control. Such events may include, but are not limited to, natural disasters, severe weather, war, terrorism, civil unrest, industrial disputes, cyberattacks, epidemics or pandemics, government restrictions, or failure of suppliers, transport, or logistics providers. In such cases, we will take reasonable steps to minimise the impact and resume our obligations as soon as reasonably possible.

20.3 - GrippaTank Limited accepts no liability for any disruption to, or unavailability of, the Website arising from external causes, including but not limited to: failure of internet service provider (ISP) equipment, host server failure, network or communications infrastructure issues, power outages, natural disasters, acts of war, government restrictions, or legal censorship.

21. Limitation of Liability

21.1 - To the maximum extent permitted by law, GrippaTank Limited shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary loss or damage arising from the use of, or inability to use, the Website or any information contained therein. This includes, but is not limited to, loss of profit, business, revenue, or data, whether such loss or damage was foreseeable or not. Users acknowledge that they use the Website and its content entirely at their own risk.

21.2 - Nothing in these Terms and Conditions shall exclude or restrict GrippaTank Limited’s liability for death or personal injury resulting from negligence, fraud, or fraudulent misrepresentation by GrippaTank Limited.

21.3 - Nothing in these Terms and Conditions excludes or restricts GrippaTank Limited’s liability for direct loss or damage arising solely from the incorrect delivery of Goods or reliance on materially incorrect information included on the Website, where such loss is reasonably foreseeable and results directly from GrippaTank Limited’s negligence. GrippaTank Limited shall not be liable for any indirect, consequential, or special loss (including but not limited to loss of profit, business, or goodwill), except where such exclusion is prohibited by law.

21.4 - Whilst every effort has been made to ensure that these Terms and Conditions comply with applicable law, if any provision is found to be unlawful, invalid, or otherwise unenforceable, that provision shall be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions. This clause shall apply only within jurisdictions where the specific provision is illegal or unenforceable.

22. No Waiver

If either party fails to exercise, or delays in exercising, any right or remedy provided under these Terms and Conditions or by law, that failure or delay shall not constitute a waiver of those rights or remedies. No single or partial exercise of any right or remedy shall prevent any further exercise of that or any other right or remedy.

23. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions, the provisions of these Terms and Conditions shall prevail, unless expressly stated otherwise.

24. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights on any third party. The agreement created by these Terms and Conditions is between you and GrippaTank Limited.

25. Notices

25.1 - All notices or communications to GrippaTank Limited must be given in writing, either:

a) By post – to our registered office address.
b) By email – to cst@grippatank.co.uk.

Notices shall be deemed received:

c) Three days after posting, if sent by first class post.
d) On the day of transmission, if sent by email and received in full on a business day.
e) On the next business day, if the email is sent on a weekend or public holiday.

25.2 - If you are a consumer residing in the European Union, you may use the EU Online Dispute Resolution (ODR) platform to raise a dispute with us. The ODR platform is available at: https://ec.europa.eu/consumers/odr/

25.3 – By placing an order with us, you agree that we may provide all contractual documents and communications relating to your order — including but not limited to order confirmations, invoices, dispatch updates, returns information, and legal notices — electronically via the email address you provide. You are responsible for ensuring that your email address is accurate and that you regularly check for messages from us.

26. Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. You and GrippaTank Limited agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any disputes arising from these Terms and Conditions.

Last Updated: 12th August 2025