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With You All The Way
With over 30 years’ experience in the cleaning industry, we design and manufacture products that will not just ensure excellent results, time and time again, but will also make your working life as easy as possible.
Supporting your business is very much at the core of our operation. In fact, it is the passion for our products and our commitment to supporting our clients’ growth that led us to develop our onsite installation and support programme. As part of the programme, all of our systems come with:
- Onsite installation and support
- Lifetime telephone and email support
- 5 years tank and frame warranty
- 1-year onsite warranty including our unique onsite driveway based call out support*
Additional options also available are:
- Courtesy vehicle fleet
- Hire fleet
Because We Care
Your system was designed and built in house and our engineers know it inside out, which makes us perfectly placed to take care of the aftercare and servicing. In our experience, purification systems require filter changes at regular service intervals (360,000 litres) or every 6 months, whichever comes first.
Our HydroHeat hot water heater systems require servicing every 12 months and it’s imperative that these services are kept up to date, as failure to do so, invalidates the warranty.
Is your system due for a service? If so, contact us and we’ll arrange a date and time with you. But don't worry, to keep disruption to a minimum, we'll arrange a time far enough in advance so that you can work your day-to-day commitments around it. And, of course, should you require it, for an additional call-out fee**, we can come to you and carry out the service at your premises, making the whole process as stress free as possible.
We will be opening a satellite office in Kirkcaldy, and in future, all service bookings will be handled from our satellite office. One of our team members will then contact you when your service is due, so there'll be no need for you to worry about keeping track of usage, etc.
Technical Enquiries and Parts Sales
All Technical Support and parts sales are handled from our Head Office. If you have a technical question, simply call us FREE on 0800 098 8407 or email us at: firstname.lastname@example.org
If, for some reason, we can’t answer your query, or should your system need to be inspected in more detail, our Kirkcaldy office will arrange for a call out together any relevant technical support from our engineers.
*mainland UK only – when professionally fitted by GrippaTank
**depending on availability
0800 098 8407
The Barns, Parkers Farm, East Hatley, Sandy, Bedfordshire, SG19 3HX United Kingdom
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